The pitfalls of online communication

Posted in Canada, Musings, Rant, The Internet on November 5th, 2009 by Michael

Last night I had a wonderful example on how limiting online communication can be.

The whole thing started out when I noticed that Raincoaster had a poppy on her Twitter Avatar. I sent her a (private) direct message on twitter saying (in my mind at least mockingly) that I was surprised she actually did show a poppy.

The reply that came back was essentially: “There are many things you don’t know about me.” Which is fine, I don’t. I continued in a (to me) sarcastic tone and replied:

Shocking, Raincoaster giving in to peer pressure AND promoting Groupthink.

And this is where things took a turn to the utterly bizarre.

If you ever read or talk to / with her you realize very quickly that she is, how shall we call it, sarcastic and outspoken. Things that show up on her radar that she does not approve off she relentlessly mocks.

So imagine my surprise when the next reply was not a private message but a public one, and not only was it a snarky one but she also proceeded to retweet some of my replies (My tweets are private). Next thing I know some of her “friends” decided to kick me in the shins too, that even though they pretty much only knew (and retweeted) her tweets to me. So at best someone got only half the story.

The main accusation around this was that I didn’t bother to ask her as to WHY she was showing it, which is funny, because in the entire two preceding messages there was really no intend to seriously discuss this. In turn I could also say that she never asked what my problem with the poppy might be.

Now clearly, my remark seems to have hit some kind of nerve with her, which is fine; you don’t always know how people react to things you say, and if she would have indicated what she thought about my remark we could have easily cleared it up. Instead though she chose to make me a target for her “friends” and put words and opinions into my mouth that I don’t have (if you want to read my opinion on what I think of Remembrance Day and similar holidays, you can read it here).

The end result for me was a simple one. I ended up closing down the lines of communications this morning after sleeping over it. I removed her from my networks and I blocked her.

No, this is not about me being miffed that she shows a poppy or that she felt hurt or insulted by my remarks, it’s about the simple fact that she decided to take a private matter into the public domain in order to… Well, whatever it was / is that she decided to make out of it.

A few minutes ago, before I started writing this, she decided to kick after me yet once again. It is “funny” how she decided to make a big deal out of it that I am German and thus my opinion doesn’t count and any criticism of Remembrance Day by default should automatically be disregarded. If someone reduces me to my place of birth, how could I ever deal with that? Racism in reverse, but I am sure she’d disagree and would say it’s nothing like that. Let me channel my female here for a second: Whatever.

It is also interesting that her second argument was essentially: “Because you work for a large multinational, you have absolutely no right to criticize anybody in the DTES, many of whom who have served.” I love these kinds of “holier than thou” attitudes, but having been involved with some people in the DTES poverty industryThe Georgia Straight has a piece that echos many of my thoughts on the subject of the military.

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[Video] The Cat Piano

Posted in Video on September 7th, 2009 by Michael

The Cat Piano from PRA on Vimeo.

via Jaypiddy

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On Pandemic panic, an update

Posted in Life, Musings, The Internet on April 27th, 2009 by Michael

It seems since I wrote the original piece about the “swine flu scare” on Saturday things have taken a life of their own.

There have been quite a few “horror” stories in the media, not to mention the repeat mention of the “Spanish Flu” of 1918 and the millions of dead and the clear implication that the current outbreak could reach the same proportions.

Now Raul has pointed out an interesting article with regards to Twitter and how it is actually leading to even more panic (not that this surprises me).

If my reading list on Twitter was only restricted to the individuals who had produced the posts above, by now I would be extremely scared and probably feeling a great urge to post a scary Twitter update myself.

[...]

The problem is that while thousands of concerned and misinformed individuals took to Twitter to ventilate their fears, government and its agencies were still painfully missing from the social media space;

[...]

I think it’s only a matter of time before that the next generation of cyber-terrorists – those who are smart about social media, are familiar with modern information flows, and are knowledgeable about human networks – take advantage of the escalating fears over the next epidemic and pollute the networked public sphere with scares that would essentially paralyze the global economy. Often, such tactics would bring much more destruction than the much-feared cyberwar and attacks on physical – rather than human – networks.

The article makes a few good points, but the latter makes the mistake to think that this kind of abuse could be prevented.

Over the years I observed a few trends which Twitter now increases.

First of all there is the “participation” aspect. 9/11 was probably the first live broadcast terrorist event in human history, something that went around the globe in near realtime, with people participating online and at work, giving a play by play. Everybody was part of the event, even if you were thousands of kilometres away.

In the following months this became even more obvious as people repeatedly “felt” for the losses of the family members who had lost someone. Having outright emotional outbursts and depression.

This all comes down to the fact that we want to belong. With human face to face interactions having been greatly reduced by modern technologies and the way we live (from “hiding” in your car on the way to work, to living in large houses that are mostly self contained) people try to find other ways of emotionally connect. Part of this is the “fake” emotional attachments to completely strangers whose stories are broadcast in the news or the Internet.

Secondly, people are easily scared, very few people understand how a pandemic works, what makes things so dangerous and mostly how this could impact them directly. The examples given in the article linked above are symptomatic for this. The media is mentioning pigs (swine) and people but leaves a lot of additional information out that would calm people down. After all, if it doesn’t fit in the two minute blurp on TV or the 30 second read on the news website nobody will bother. Not to mention: “When it bleeds, it leads”.

Thirdly, the limited nature of twitter, as the article points out 140 characters don’t allow you to give a lot of context, though there is a bigger problem. People who are concerned first and foremost want to warn their “friends”, because of the “cred” that comes with having “befriended” someone people tend to be less suspicious of the information being presented and so a “Ponzi Scheme” of misinformation is being kicked off. This is were the amplification factor of Twitter comes into play.

Even people who may be skeptical will most likely think to be better “safe than sorry” and will contribute to the misinformation. After all, a “friend” warned them.

This is one of the downfalls of social media. Where there is a clear authority in the news media (in the past anyway) that you could question, in social media it all depends on the trust you give the person on the other end. The more scared you are though, the higher your bullshit threshold, because if in doubt….

If the media wouldn’t have been as sensationalistic about the outbreak over the weekend, my suspicion is that Twitter itself would be less flooded with these warnings and misinformation. As the media is continues feeding the fears with their talk about pandemics, millions of deaths etc. we have reached a perfect positive feedback loop in misinformation.

As people will “foster” more and more relationships through social media, the always connected, always plugged in and always short, way of life will continue to amplify these kinds of misinformation.

Unless people learn to be less panicky and more determined to get context this Swine Flu was just the beginning.

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